My email inbox gave off the odor of desperation Tuesday.  A note from a sales representative for the Reunion Resort near Orlando had fire sale written all over it.
    "...prices for the Villas at Reunion Square are being lowered by [about] $300,000 (prices now average $375K) in order to quickly sell the remaining units and move on to developing the rest of Reunion," he wrote.  "This will be our last major release at Reunion with a pricing opportunity that compares to ground floor."
    The organization that bears the name of its founder, Robert Ginn III,

Ginn has cut some prices by $300,000 at Reunion.

itself may be moving toward ground zero.  Ginn Resorts is not lowering prices by 45% at Reunion just because of a bad housing market or to simply "move on" to finish the rest of the development.  This smells of cash flow problems.  Think of all those folks who paid $675,000 for their villas at Reunion, and now Joe Bagadonuts is going to pay $375K for the same place next door.  No developer spits in the eye of previous customers lightly.  I've also been told by reliable sources that Ginn salespeople from other projects have been called in to push hard to sell the deeply discounted units quickly. 

    This all follows a similar fire sale at the firm's big name resort, Hammock Beach in Florida, where ocean condos were reduced from $1.5 million to $750,000. Some years ago, Ginn's Bella Collina community near Orlando sent me a marketing brochure whose front and back covers were made of genuine leather, which I thought a ridiculous affectation.  Now, according to a real estate friend who has visited and stayed at all of the Ginn properties, Bella Collina has "big problems...Lake Apopka is alligator infested, has high levels of mercury, fish don't survive in the lake..."  "Great accommodations," she said of the condos and homes at the Ginn properties, "but something just didn't feel right."  
    Owners at Ginn's Cobblestone Park in Columbia, SC, don't have mercury in their lake but neither do they have a clubhouse, whose construction was put

Last week, Ginn missed a payment to Credit Suisse.

on hold after the foundation was poured.  Sales have ground almost to a halt at Ginn's Quail West in Naples.  Residents of all 11 Ginn communities are nervous about the impact the company's financial problems may have on their own properties.  Last week the high-flying Ginn was forced to acknowledge its problems publicly when it missed a payment on both interest and principal to its bankers, Credit Suisse.  The firm has also been besieged by lawsuits from residents and investors at some of its properties.  
    The mainstream media, which is often blamed by real estate professionals for promoting negative news about the housing markets, has given Ginn a pass.  Do a search by the terms "Ginn" or "Reunion" at the Orlando Sentinel's web site, and you won't find any news about the missed payments or lawsuits.  But the blogosphere is rife with news updates and complaints about the none-too-shy Mr. Ginn, a walking advertisement for caveat emptor.  One attorney representing a group of related investors who purchased 40 Ginn properties, wrote: "There were three families...and they were being foreclosed on all the properties...bought pre-construction and now the loans are past due, lives are ruined, credit is ruined, and yet they still had hope that Ginn would make the deals good until the end...I never met the guy, but they had and [they] could not believe the Ginn operation would allow them to lose everything..."
    People did stupid things, for sure, during the housing upsurge.  But Ginn's pleas of not guilty (with an explanation) are a little ambiguous.  He did
"If someone relies on what a salesman says without checking it out, he's an idiot." - Bobby Ginn

not encourage speculators, Ginn maintains, using as proof his requirement that purchasers build a home within a few years.  Yet blogger Don Tobin (gotoby.com), who was granted an interview with Ginn a few weeks ago, says the developer had previously defended himself in a lawsuit by maintaining he had made money for the plaintiffs, who had invested in Ginn's other properties.  As for any hint that company salespeople may have oversold the promise of amenities and future appreciation at Ginn properties, Ginn was unapologetic, to a fault.
    "If someone relies on what a salesman says without checking it out," the developer told Mr. Tobin, "he's an idiot."  So let's see, if I buy a pair of pants at J.C. Penney and they split apart at the seams, I'm an idiot?    
    Ginn is no idiot.  He has built a large and largely successful company over three decades.  But it does seem that some of his recent moves are more advised by ego than business sense. Yet compared with the egocentric but shrewd Donald Trump, no stranger himself to financial problems, Ginn is a mere apprentice who shuffles among ideas like a snail darter.  You certainly can't fault him for
Ginn property owners hired planes to fly over NASCAR tracks trailing banners with nasty messages about Ginn.

sponsoring annual golf tournaments at two of his properties in Florida and South Carolina, but buying a NASCAR racing team?  That lasted less than two years; he abandoned the team abruptly midway through last year's season and was forced to settle lawsuits with two of his high-profile drivers.  Disgruntled Ginn property owners even hired planes to fly over the jam-packed NASCAR racetracks dragging banners bearing nasty messages about Ginn's real estate dealings.  And no matter how dicey his empire's financial situation, Ginn keeps moving onto new projects, the latest a new ski resort at Minturn in Colorado.  You have to give him credit for pluckiness at least.
    The fire sale at Reunion and some of Ginn's other properties could be a good opportunity for those with patient capital. Ginn recently announced that a member at any of the company's lush golf courses will be granted reciprocal privileges at all the others, certainly an excellent selling point for golfers.  The units for sale at Reunion are undeniable bargains compared with the undiscounted units next door.  And Ginn amenities - where they have been completed - are top drawer.  But if you buy one of these bargain-basement properties, be aware you will wind up living cheek by jowl with someone who will hate you for paying half as much as he did. 

    Of course, rest assured that will be nothing compared with how he feels about Bobby Ginn.  

    Those who decide at the last minute to fly north to south in the U.S. have two choices -- a rock and a hard place.  I could not make the 15-hour drive to South Carolina with my family on Monday because of a commitment to play golf (see yesterday's posting on the New Haven Country Club).  When I looked for a decent fare on Friday to Myrtle Beach from Hartford, CT or any
I paid the $15 because some years ago I had to sit between two 300 pound wrestlers.

airport within a couple of hours, the best I could do was $250 one way and more than $400 round trip.  But I found a $99 fare on a non-stop flight from Atlantic City on Spirit Airlines.  I decided I would drive the 3 ½ hours from our Connecticut home and booked myself online for a roundtrip on Spirit, with the return on the morning non-stop flight next Wednesday (so I could be on time to chair an afternoon meeting at the charity I work with in Hartford).
    Let's start with the good news.  I found a nice parking spot near the terminal in the long-term lot at Atlantic City International, a short walk to the terminal (only $7 per day for parking).  Check-in was simple and although the airport has no Wi-Fi connection, it was clean and comfortable, if a bit spartan.  The plane, a modern Airbus 319, left on time and arrived a few minutes early in Myrtle Beach.  The leather seat was comfortable and I had no one next to me for the one-hour flight.  No quibbles with any of that.
    The online ordering had gone well until it was time to specify my seat.  First, Spirit asked about baggage; I could check a bag for $15, or two for $25.
Spirit's training manual must include the words: "Do not listen to the customer, do not show mercy, stay focused on charging them for any change."

  Tacky, but fortunately I had no bags to check.  Then it was time for seat selection.  I scanned the seating chart; there were no aisle seats (my preference) in the front 2/3 of the plane, and so I opted for a window seat in row 5...for a $15 surcharge.  The only seats that carried no surcharge were middle seats, and I flashed back to many years ago when I was in the middle seat between twin heavyweight wrestlers, 300 pounds apiece.  I paid the $15, although I found it annoying.
    On Tuesday morning, I checked in online for my flight later that day and printed my boarding pass.  I made one last check of my itinerary and, to my horror, found that Spirit had booked me on their evening flight this coming Wednesday, not the morning one.  I was certain I had reserved the morning flight since I knew I had to be back early (and I do know the difference between AM and PM).  
    I called Spirit's customer service number, which is buried on their web site to discourage any customer from actually using it, and went on hold for 10 minutes.
Of a complaining customer requesting a refund, the Spirit CEO wrote: "We owe him nothing.  Let him tell the world how bad we are."

Finally, someone answered...from India.  "Sorry, sir," she said after I explained I had been given the wrong return flight, "there is nothing I can do.  You will have to pay a $90 fee to change the flight."  I tried patiently to explain that I had signed up for the early flight, not the late one, but it was like talking to a training manual that indicates "Do not listen to the customer, do not show mercy, stay focused on charging them for any change."
    I asked to speak to a supervisor.  She was less helpful.  She gave me the same, "Sorry sir, $90 to change."  I asked her to make the change and charge my credit card but warned that I would be alerting American Express to what I considered an act of malfeasance by Spirit.  Then she said, "Sorry sir, we are inside 24 hours, and I cannot even make the change."  "We are not," I almost screamed, "inside 24 hours for a flight next Wednesday."  Oh, yes, "you are right," she acknowledged, adding "Sir" as the training manual surely advises.
    I'd like to say I will never fly Spirit Airlines again, but I know - and more importantly, they do too - that I probably will because, sometimes, the price is too good to resist (unless they go out of business which is a real possibility).  Resistance is futile when it comes to Father Time, the IRS and, sad to say, the discount airlines.

    Footnote:  The Internet is filled with complaints by those who have had much worse experiences on Spirit than I did.  Last year, Spirit CEO Ben Baldanza, responding internally to a passenger complaint and request for a refund, unfortunately hit the "Reply all" button and sent his true feelings far and wide. "We owe him nothing," Baldanza wrote of the complaining customer. "Let him tell the world how bad we are.  He's never flown us before anyway and will be back when we save him a penny."